Frequently Asked Questions
Everything you need to know about securing your digital assets with ELLIPAL.
How long does shipping take for my ELLIPAL hardware wallet?
Standard international shipping typically takes 7-15 business days, while express shipping options are available for delivery within 3-7 business days depending on your location.
What is the return policy for ELLIPAL products?
We offer a 30-day return policy for unused and unopened products in their original packaging. Please contact our support team to initiate a return authorization.
Does the ELLIPAL Titan support firmware updates?
Yes, ELLIPAL devices support secure offline firmware updates via microSD card to ensure your hardware remains compatible with the latest blockchain features and security protocols.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and a variety of cryptocurrencies via our secure payment gateway.
Is the ELLIPAL hardware wallet truly air-gapped?
Absolutely. ELLIPAL devices are built with a complete air-gapped security architecture, meaning they have no WiFi, Bluetooth, or cellular connection, relying solely on QR codes for data transmission.
What should I do if my package arrives with a broken seal?
If the tamper-evident seal on your ELLIPAL box is broken or shows signs of manipulation, do not use the device. Please contact our security and support team immediately for a replacement.